How long do I have to return an item?

For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note.
For International customers, you are able to return unsuitable items within 7 days of the date you receive the parcel.
Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

How much does it cost to return an item?

Unless the item is faulty when you receive it, returns must be made at your own cost. Once we have received the item back, we will inspect to ensure that the item is faulty and you are due a postage refund. This is at our own discretion.

Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

Returns labels/How do I return an item?

Please follow the process below for returning your parcel to us.
1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Clearly write our full address as follows onto the package: Returns, LoveAmara Ltd c/o Moneywise Investments Plc, 440-442 Romford Road, London, E7 8DF.
3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
4. Keep your certificate of postage safe as you will need this as your proof of return.
How long does it take to process my return?

We aim to process your return and refund you as quickly as possible, but it may take up to 30 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 30 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you.

Can I have an exchange instead of a refund?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us using the following method below.

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Clearly write our full address as follows onto the package: Returns, LoveAmara Ltd c/o Moneywise Investments Plc, 440-442 Romford Road, London, E7 8DF.
3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
4. Keep your certificate of postage safe as you will need this as your proof of return.
What should I do if I receive an incorrect or faulty item?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please contact us stating the order number, and further details of the issue. One of our customer service agents will be more than happy to look into this for you.