Do I have to order online?

Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal payments.
cards

How do I know that you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Can I make changes to my order?

Unfortunately, once you’ve placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!

Can I track my order?

Tracking your order is easy! Just go to My account page, select your order and if it is dispatched, there will be a link you can follow to track your order.

Can I cancel my order?

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

What should I do if I receive an incorrect or faulty item?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the ‘How do I return an item?’ section, and we’ll do our best to resolve this for you.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us following the method below.
1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Clearly write our full address as follows onto the package: Returns, LoveAmara Ltd c/o Moneywise Investments Plc, 440-442 Romford Road, London, E7 8DF.
3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
4. Keep your certificate of postage safe as you will need this as your proof of return.

Deliveries

Where do you deliver to?

We deliver to the UK, USA, Canada, Australia, New Zealand, Turkey, United Arab Emirates and the following countries in Europe:

Austria, Azores, Bulgaria, Belgium, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lebanon, Lithuania, Liechtenstein, Luxembourg, Malta, Madeira, Monaco, The Netherlands, Poland, Portugal, Romania, Slovakia Republic, Slovakia, Slovenia, Spain, Spitsbergen, Sweden.

How much does delivery cost?

For all items excluding our Couture range:

· UK Standard – £3.50 per order

· Republic of Ireland – £4.95 per order

· UK Next Day – £5.99 per order

· Europe – £7.95 per order

· International – £15.95

For our Couture range:

· UK – Free Delivery

· International – £24.95

Will I be charged customs and imports duties?

For some International deliveries, you will be liable to pay customs and imports duties. We’re sorry, but we cannot tell you what the cost will be, as this varies widely. For information on current charges, please contact your local customs office.

How long will delivery take?

Delivery option

UK Standard
Republic of Ireland
Europe
International
UK Next Day Delivery

Delivery times

3-5 working days
3-5 working days
5 – 10 working days
7 – 14 working days
1 working day – if ordered before 12pm

Delivery costs

£3.50
£4.95
£7.95
£24.95
£5.99

What time will my delivery arrive?

Deliveries can be made any time between 7.00am and 9.00pm.

What if I am not in when my parcel is delivered?

The delivery company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.

Will a signature be needed for my delivery?

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

Can you deliver to a different address than my billing address?

Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

What if my parcel does not arrive?

We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

Returns

How long do I have to return an item?

For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note.
For International customers, you are able to return unsuitable items within 7 days of the date you receive the parcel.
Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

How much does it cost to return an item?

Unless the item is faulty when you receive it, returns must be made at your own cost.

Returns labels/How do I return an item?

Please follow the process below for returning your parcel to us.
1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Clearly write our full address as follows onto the package: Returns, LoveAmara Ltd c/o Moneywise Investments Plc, 440-442 Romford Road, London, E7 8DF.
3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
4. Keep your certificate of postage safe as you will need this as your proof of return.

How long does it take to process my return?

We aim to process your return and refund you as quickly as possible, but it may take up to 30 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 30 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you.

Can I have an exchange instead of a refund?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us using the following method below.

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
2. Clearly write our full address as follows onto the package: Returns, LoveAmara Ltd c/o Moneywise Investments Plc, 440-442 Romford Road, London, E7 8DF.
3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
4. Keep your certificate of postage safe as you will need this as your proof of return.

What should I do if I receive an incorrect or faulty item?

We’re sorry to hear that you’ve received an incorrect or faulty item. Please contact us stating the order number, and further details of the issue. One of our customer service agents will be more than happy to look into this for you.

Payments

How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal payments.
cards

When will I be charged?

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.

Why am I being asked for another password after entering my card details?

This is the 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information please contact your bank in the first instance.

Promotion Coupons

How do I use a promotional code?

Once you’ve reached the Checkout stage, enter your promotional code into the ‘Apply coupon’ box, enter the correct code and click ‘Apply coupon’. If the code is valid, your discount will be applied!
Please note, only one promotion/discount code is redeemable per order.

What should I do if I’ve forgotten to use my promotional code?

Unfortunately, we are unable to manually enter discounts after the order has been completed.

Product/Stock

How can I find out more information about a product?

If you can’t find the information you need about a product, please don’t hesitate to contact us and we’ll try our best to help you

Will you be getting more stock?

Our popular items can sell out quickly as we are all about fast fashion Please contact us with the item code and/or name and we will let you know if we will be getting more stock in your wanted item!

Why can’t I find an item that was advertised?

Our advertised products become very popular and sell out quickly. If you can’t find what you’re looking for, please contact us and we’ll try our best to help you.

Do you have a size guide?

We have various size guides for our products as they all fit differently. Please view our size guides here.

Technical help

What should I do if I’ve forgotten my password?

Don’t worry if you’ve forgotten your password! Simply click the ‘Lost password’ link under My account and follow the instructions. Please don’t hesitate to contact us if you continue to experience problems..

How do I change my email address?

Changing your email address is easy! Simply log into your account using your old email address, and click on ‘Edit My Address’ under My Account. Select edit Billing Address and there you can enter your new email. Once you’ve made your changes, press Save address and your changes will be saved.

Why am I experiencing problems when entering my payment details?

Firstly, make sure you have inputted the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please contact us with details of any error messages received and we will investigate further.

How do I subscribe to your newsletters?

The easiest way to sign up for our newsletter is to set up an Amara account. You don’t have to buy anything, but when you do want to start shopping, this will give you a head start and make your order process a lot quicker.

How do I unsubscribe from your newsletters?

Simply e-mail ‘Unsubscribe’ to info@loveamara.com

How do I unsubscribe from SMS messages?

Please reply to the SMS message with UNSUBSCRIBE as your message.

General

Do you have a catalogue?

We don’t currently print a catalogue, however this may change and we will keep you updated!

Do you have a shop?

As we are a dedicated online retailer, we do not currently have a shop, however this may change and we will keep you updated!

Can I pre-order an item?

Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.

Do my complimentary sweets contain nuts?

The sweets are manufactured outside of our offices so unfortunately we cannot guarantee that they have not been made with nut products.

Do you have a Facebook page?

Yes! You can like our Facebook page www.facebook.com/LoveAmaraUK to keep up to date with current fashion, gossip and info about our products!

Do you have a Twitter?

Yes! You can follow us on Twitter at www.twitter.com/LoveAmaraUK to keep up to date with current fashion, gossip and info about our products!

How can I contact you?

Please visit our Contact Us page for details of how to get in touch. We aim to respond to queries within 24 hours (Monday-Friday).